Frequently Asked Questions
Everything you need to know about bringing quality design home.
What is the standard shipping timeframe?
Most in-stock items ship within 2-5 business days. Transit times vary by location, but you will receive a tracking number as soon as your order leaves our warehouse.
Do you offer a trial period for your furniture?
Yes, we offer a 30-day in-home trial. We want you to be completely satisfied with your purchase; if it's not the right fit, you can initiate a return within 30 days of delivery.
What kind of leather is used on your sofas?
We primarily use high-quality, full-grain and top-grain Italian leathers. These materials are chosen for their durability, natural beauty, and the unique patina they develop over time.
Do you provide white-glove delivery services?
Yes, we offer White Glove Delivery for an additional fee. This service includes room-of-choice placement, assembly, and removal of all packaging materials.
Are your products covered by a warranty?
Every Poly & Bark product comes with a 1-year limited warranty that covers defects in materials and workmanship to ensure your peace of mind.
Do you offer financing options?
We partner with Affirm to provide flexible payment plans, allowing you to pay for your purchase over time with monthly installments.